Shipping and returns
Shipping and returns
We ship to mainland Spain. What follows is the commercial agreement between Mobia2Z and a trade customer.
Mainland Spain
We currently ship to peninsular Spain only. For the Balearics, Canaries, Ceuta, Melilla or outside Spain, ask us before ordering and we will quote you.
Counter collection
You can collect your order at C/ Olesa 75, Local 1, 08027 Barcelona. Tell us when you order and we will have it ready.
Anti-static packing
Screens, boards and flex cables travel in ESD-safe material. Check the parcel on delivery and tell us within 24 hours if it arrived damaged.
Order confirmation
We confirm every order and its delivery date by WhatsApp or email before it leaves. If a reference is unavailable we tell you before dispatch, not after.
Returns
| Case | Window | Condition |
|---|---|---|
| Wrong or unwanted part | 30 days | Unused, complete, in its original packaging and with its labels intact. |
| Faulty on arrival | 30 days | Replaced or credited once we have inspected it. Send us the reference and the fault. |
| Damaged in transit | 24 hours | Tell us within 24 hours of delivery, with photographs of the parcel and the part. |
Wrong or unwanted part
- Window
- 30 days
- Condition
- Unused, complete, in its original packaging and with its labels intact.
Faulty on arrival
- Window
- 30 days
- Condition
- Replaced or credited once we have inspected it. Send us the reference and the fault.
Damaged in transit
- Window
- 24 hours
- Condition
- Tell us within 24 hours of delivery, with photographs of the parcel and the part.
How a return works
Contact us first with your delivery note number and the reference. We do not accept returns sent without notice, because we cannot identify them. Return shipping is paid by the customer unless the part is faulty or we sent the wrong one, in which case we cover it. Once received and checked we issue a credit note or a replacement. Parts that have been fitted, opened, marked, or that arrive without their original packaging cannot be returned. Note that this is a business-to-business agreement: the 14-day right of withdrawal under Spanish consumer law protects consumers, not companies, so the terms on this page are what govern our sales. Prices are shown without VAT; 21% Spanish VAT is added where applicable.