Frequently asked questions

Every component is classified as Original, Service Pack, Original pulled, OEM, Compatible or Deji. Service Pack and Original come from the manufacturer’s official supply chain; Compatible is alternative production at equivalent specification. The quality guide sets out the advantages and trade-offs of each grade.

The catalogue is organised by device: pick the brand and model and you see only the parts that fit. Many references fit several models, and the product page lists them.

Yes. Every part passes a 20-point inspection and ships with its declared quality grade.

Write to us from the contact page with the brand, model and part type. If we can source it, we will confirm availability and price.

Yes. Pricing is wholesale and appears once you sign in with a trade account. The catalogue, fitment and availability can be browsed without registering.

Shipping is free on orders over €200.

Yes. The quick-order page accepts a list of SKUs or barcodes with quantities, built for routine restocking.

Orders placed before 14:00 CET are processed and dispatched the same business day.

We ship to over 150 countries with DHL, FedEx and UPS. Within the European Union, standard delivery is 2-4 business days and express is next day.

All components are packed in ESD antistatic materials to prevent damage in transit, and every shipment is tracked.

Yes. Returns of defective parts are accepted within 30 days. Parts must be in original condition with all protective films intact.

Support runs 24 hours Monday to Friday and 10:00-16:00 on Saturday. We are closed on Sunday. Email is answered in roughly 2 hours.

The site and our support are available in Spanish and English.